Privacy Policy
SB SubZero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Last Updated: October 2026
Information We Collect
Information You Provide
When you request our services, we may collect:
- Name and contact information (phone number, email address)
- Service address
- Appliance and HVAC system information
- Service history and preferences
- Payment information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages viewed and time spent on site
- Referring website
- Device information
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. For us it records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a form field is hidden. It sets no cookies; its session data stays in your browser tab's storage and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data, and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this website and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
How We Use Your Information
We use collected information to:
- Provide and improve our repair services
- Schedule and confirm appointments
- Process payments
- Communicate service updates
- Send follow-up and maintenance reminders (with your consent)
- Respond to inquiries and provide customer support
- Improve our website and services
Information Sharing
We do not sell your personal information. We may share information with:
- Service technicians assigned to your repair
- Payment processors for transaction handling
- Third-party service providers who assist our operations
- Law enforcement when legally required
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Cookies
Our website may use cookies to improve user experience. You can control cookie settings through your browser.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be indicated by a revised "Last Updated" date.
Contact Us
For questions about this Privacy Policy, contact us at:
- Phone: +1 (914) 999-2313
- Email: info@sbsubzero.com